The Model

Five components. One coordinated system.

Minnesota's progress isn't the result of any single program — it's the discipline of operating prevention, intake, housing, services, and data as one connected system across the entire state.

Entry & Intake

Multiple front doors, one front office.

Veterans initially get connected to services through a combination outreach efforts, community events, referrals from local partner organization (i.e. nonprofits, shelters, government services, etc.), referrals from county and tribal veteran service officers throughout Minnesota, and through key partnerships with Minnesota Department of Veterans Affairs and the federal Veterans Affairs homeless programs.
An online Initial Contact Screening (ICS) captures basic info, income, and household so triage can begin immediately.
All cases are routed into a single coordinated workflow — no cold hand-offs between agencies.

Veteran Enablement (Barrier Removal)

Treat the cause, not just the symptom.

Specialized pathways address healthcare, legal, employment, and justice involvement.
Targeted services and direct financial assistance address root causes — income instability, legal issues, lack of access to care.
Case management runs alongside placement, not after it.

Housing Supply

A dual-path housing portfolio matched to need.

Veterans are matched to transitional or permanent housing based on intensity of need (low-, medium-, or high-touch).
Subsidies — HUD-VASH, SSVF, MNVEST — are layered with case management to support sustained tenancy.
MACV owns and operates 230 supportive housing units for the highest-need veterans, plus a landlord-engaged market portfolio offering additional barrier-flexible units.

Partnership Ecosystem

Same table, shared accountability.

Coordinated work across housing providers, Continuums of Care, healthcare systems, corrections, and community organizations.
Active landlord engagement to expand unit access for veterans with high barriers to private-market housing.
Statewide visibility through the MN Department of Veterans Affairs and county Veteran Service Officer network.

Data & Infrastructure

One source of truth — only as powerful as its integrity and analysis.

The Minnesota Homeless Veteran Registry is the system's backbone — a real-time, by-name list shared across agencies.
Salesforce serves as MACV's system of record; Tableau dashboards drive resource allocation and case prioritization.
Shared data across HMIS, partner referrals, and MACV programs enables end-to-end visibility, not fragmented snapshots.
Data sharing only works when paired with rigorous data integrity — consistent definitions, timely entry, and clear governance — so the registry remains trustworthy.
Dedicated capacity to analyze that data turns shared records into program improvements, targeted services, and early warning of where the system is falling short.

End-to-End Pathway

From first contact to long-term stability.

Coordinated intake, subsidy, and support pathways that enable scalable housing placement and long-term stabilization — across five layers of the system.

Layer 1

State & Policy Layer

Define eligibility (VA + MDVA)
Maintain the Veteran Registry
Statewide visibility & reporting
Funding allocation & benchmarking

Layer 2

Intake & Triage

Veteran contacts MACV (outreach, referral, web)
Initial Contact Screening
Needs & urgency assessment
Pathway routing: low / medium / high touch

Layer 3

Case Management

Assigned case manager (every veteran)
Stabilization plan
Connection to specialized services
Ongoing case management & support

Layer 4

Housing Supply & Navigation

Subsidy match (HUD-VASH, SSVF, MNVEST)
Coordinate with VA + housing authority
Landlord engagement / unit sourcing
Place in MACV housing if needed

Layer 5

Continuum of Care

Health systems & corrections
Continuums of Care + county coordination
Housing developers & landlords
Long-term stability & follow-up

Low-touch

Stipend + light coordination; veteran secures unit with minimal barriers.

Medium-touch

Landlord engagement + structured case coordination to address barriers.

High-touch

Placement in MACV-owned housing + cross-team stabilization support.

The Backbone

Data is the system.

Unlike fragmented systems, Minnesota's Homeless Veteran Registry creates a single source of truth — enabling coordinated action across agencies and reducing duplication and delay.

Sharing data is only the starting point. The system depends just as much on data integrity — consistent definitions, timely and accurate entry, and clear governance — and on the analytic capacity to turn that data into program improvements, targeted services, and honest measurement of what is and isn't working.

MN Homeless Veteran Registry

Real-time, by-name list shared across state, county, and provider partners.

View dashboard ↗

Salesforce

MACV's system of record — intake, referrals, case workflows, housing placement, and ongoing case management.

Tableau dashboards

Operational reporting that drives data-driven decisions and surfaces gaps in service delivery.

HMIS + partner systems

Integrated data flows into and out of the registry, creating a 360° view for each veteran.

Brief · 01

Download the Model Overview PDF

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See what it produces.

The measurable social and economic value of this model — independently analyzed by Wilder Research.

Read the impact analysis