MACV — Minnesota Assistance Council for VeteransMinnesota Model

The Model

Five components. One coordinated system.

Minnesota's progress isn't the result of any single program — it's the discipline of operating prevention, intake, housing, services, and data as one connected system across the entire state.

01

Entry & Intake

Multiple front doors, one front office.

  • Veterans hear about MACV through County Veteran Service Officers, outreach specialists, partner referrals, and community events.
  • An online Initial Contact Screening (ICS) captures basic info, income, and household so triage can begin immediately.
  • All cases are routed into a single coordinated workflow — no cold hand-offs between agencies.

02

Veteran Enablement (Barrier Removal)

Treat the cause, not just the symptom.

  • Specialized pathways address healthcare, legal, employment, and justice involvement.
  • Targeted services and direct financial assistance address root causes — income instability, legal issues, lack of access to care.
  • Case management runs alongside placement, not after it.

03

Housing Supply

A dual-path housing portfolio matched to need.

  • Veterans are matched to transitional or permanent housing based on intensity of need (low-, medium-, or high-touch).
  • Subsidies — HUD-VASH, SSVF, MNVEST — are layered with case management to support sustained tenancy.
  • MACV owns and operates 230 supportive housing units for the highest-need veterans, plus a landlord-engaged market portfolio offering additional barrier-flexible units.

04

Partnership Ecosystem

Same table, shared accountability.

  • Coordinated work across housing providers, Continuums of Care, healthcare systems, corrections, and community organizations.
  • Active landlord engagement to expand unit access for veterans with high barriers to private-market housing.
  • Statewide visibility through the MN Department of Veterans Affairs and county Veteran Service Officer network.

05

Data & Infrastructure

One source of truth for every veteran.

  • The Minnesota Homeless Veteran Registry is the system's backbone — a real-time, by-name list shared across agencies.
  • Salesforce serves as MACV's system of record; Tableau dashboards drive resource allocation and case prioritization.
  • Shared data across HMIS, partner referrals, and MACV programs enables end-to-end visibility, not fragmented snapshots.

End-to-End Pathway

From first contact to long-term stability.

Coordinated intake, subsidy, and support pathways that enable scalable housing placement and long-term stabilization — across five layers of the system.

Layer 1

State & Policy Layer

  1. Define eligibility (VA + MDVA)
  2. Maintain the Veteran Registry
  3. Statewide visibility & reporting
  4. Funding allocation & benchmarking

Layer 2

Intake & Triage

  1. Veteran contacts MACV (outreach, referral, web)
  2. Initial Contact Screening
  3. Needs & urgency assessment
  4. Pathway routing: low / medium / high touch

Layer 3

Case Management

  1. Assigned case manager (every veteran)
  2. Stabilization plan
  3. Connection to specialized services
  4. Ongoing case management & support

Layer 4

Housing Supply & Navigation

  1. Subsidy match (HUD-VASH, SSVF, MNVEST)
  2. Coordinate with VA + housing authority
  3. Landlord engagement / unit sourcing
  4. Place in MACV housing if needed

Layer 5

Continuum of Care

  1. Health systems & corrections
  2. Continuums of Care + county coordination
  3. Housing developers & landlords
  4. Long-term stability & follow-up

Low-touch

Stipend + light coordination; veteran secures unit with minimal barriers.

Medium-touch

Landlord engagement + structured case coordination to address barriers.

High-touch

Placement in MACV-owned housing + cross-team stabilization support.

The Backbone

Data is the system.

Unlike fragmented systems, Minnesota's Homeless Veteran Registry creates a single source of truth — enabling coordinated action across agencies and reducing duplication and delay.

MN Homeless Veteran Registry

Real-time, by-name list shared across state, county, and provider partners.

View dashboard ↗

Salesforce

MACV's system of record — intake, referrals, case workflows, housing placement, and ongoing case management.

Tableau dashboards

Operational reporting that drives data-driven decisions and surfaces gaps in service delivery.

HMIS + partner systems

Integrated data flows into and out of the registry, creating a 360° view for each veteran.

Brief · 01

Download the Model Overview PDF

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See what it produces.

The measurable social and economic value of this model — independently analyzed by Wilder Research.

Read the impact analysis